top of page
logo white.png

Understanding customers.
Unlocking growth.

Helping organisations understand buyers, customers and what is getting in the way of growth.

Consulting, training and practical tools for better customer and go-to-market decisions.

Trusted by
Henkel-Logo_edited.png
03_Pfizer_Logo_edited.png
mondelez-intl_edited.jpg
b2b-marketing-vector-logo_edited.jpg
msd-animal-health-logo_edited.png
Diageo-Logo_edited.png
ebay-logo-640_edited_edited.jpg
ALDI_Nord_Logo_2015_edited_edited.jpg
images_edited.jpg
nhs-logo-opener_edited.jpg
Standard-Chartered-logo_edited.png
bbva_logo_portada_edited.jpg

The organisations that get the most from CX and BX are the ones willing to look deeper at the hidden friction inside the business, the gaps between how teams work and how buyers actually decide, and the distance between what's promised and what's delivered. That's where real customer and commercial impact lives, and it's the work I love doing with clients.

Formas fluidas azules abstractas
About Hiya 

More than two decades working across CX, BX and go-to-market helping organisations understand what drives growth

Hiya brings that work together through consulting, training and practical tools that help teams uncover friction, align around insight and take action. It’s also home to Discovery and the Relativity Framework, created to give organisations a more structured way to improve buyer and customer experience end-to-end.

​​

​​

enterprise-architecture.gif
Services

Consulting and training for better customer, buyer and go-to-market decisions.

Helping organisations diagnose challenges, sharpen strategy and equip teams with practical tools, frameworks and support to take action.

Experience & Expertise

expertise.gif

Discover my expertise across global enterprise alignment frameworks, post-M&A go-to-market initiatives, service design, and more.

Areas of support 

  • Customer and buyer understanding

  • Journey, experience and friction diagnosis

  • Go-to-market and proposition challenges

  • Strategic facilitation and alignment

  • Training and capability building

  • Messaging and value articulation

  • Practical frameworks, tools and guidance

Teaching, advisory
and industry affiliations

  • B2B Marketing

  • Propolis (Gated Community of Marketers)

  • Econsultancy

  • be.cause

  • Growth Mentor

  • Jolt

bottom of page